Store Policy
Customer Care
Welcome to our store. These Store Policies outline the general terms and conditions that apply when you browse, purchase, or interact with our website and services within the United Kingdom.
General Information
By accessing our website and placing an order, you agree to comply with the policies, terms, and conditions stated here. We reserve the right to update or modify these policies at any time without prior notice.
Product Information
We strive to present all products, descriptions, and images as accurately as possible. However, slight variations in colour, size, or appearance may occur due to screen settings or manufacturing differences.
Pricing
All prices are displayed in the appropriate currency for the United Kingdom and may change without prior notice. Promotional offers and discounts are subject to availability and limited-time conditions.
Order Acceptance
We reserve the right to refuse or cancel any order if fraud, unauthorised activity, or pricing errors are suspected. If a cancellation occurs after payment, a full refund will be issued.
Customer Responsibilities
Customers are responsible for providing accurate billing, shipping, and contact information at checkout. Incorrect details may result in delays or failed deliveries.
Intellectual Property
All website content—including text, images, branding, and design—is the property of our store and may not be copied, reproduced, or used without written permission.
Limitation of Liability
We are not liable for indirect or consequential damages arising from the use of our products or website, to the extent permitted by United Kingdom law.
Governing Law
These policies are governed by the applicable laws of the United Kingdom.
Contact
For any questions regarding our Store Policy, please contact our customer support team. We are always happy to assist you.
By using our website and placing an order, you acknowledge that you have read and agreed to this Store Policy.
Privacy & Safety
Your privacy and security are very important to us. This Privacy & Safety Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase within the United Kingdom.
Information We Collect
We may collect personal details such as your name, email address, shipping address, payment information, and browsing activity when you interact with our store. This information is used solely to process orders, provide customer support, and improve your shopping experience.
How We Use Your Information
Your data is used to:
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Process and deliver your orders
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Communicate order updates and customer support responses
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Improve website performance and user experience
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Prevent fraud and ensure transaction security
We do not sell or rent your personal information to third parties.
Payment Security
All payments are processed through secure, encrypted payment gateways that comply with industry security standards. We do not store your full payment card details on our servers.
Data Protection
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, or disclosure, in accordance with applicable United Kingdom data protection laws.
Cookies
Our website may use cookies and similar technologies to enhance browsing, remember preferences, and analyse site traffic. You can manage or disable cookies through your browser settings.
Third-Party Services
We may share limited information with trusted third-party providers (such as payment processors and shipping partners) only when necessary to complete your order or operate our services securely.
Your Rights
Under United Kingdom data protection regulations, you may have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Withdraw consent for certain data uses
To exercise these rights, please contact our support team.
Safety Commitment
We are committed to maintaining a safe and trustworthy shopping environment by monitoring transactions, preventing fraudulent activity, and protecting customer information at all times.
Policy Updates
We may update this Privacy & Safety Policy periodically. Any changes will be posted on this page with immediate effect.
Contact Us
If you have questions about privacy or data security, please contact our customer support team. We are always here to help.
By using our website and services, you agree to this Privacy & Safety Policy.
Wholesale Inquiries
Thank you for your interest in partnering with us. We welcome wholesale and bulk purchase inquiries from retailers, businesses, and professional buyers within the United Kingdom.
Who Can Apply
Wholesale opportunities are available for:
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Retail stores and boutiques
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Online sellers and marketplaces
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Interior designers and property professionals
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Corporate and bulk buyers
All applications are subject to review and approval.
Minimum Order Requirements
Wholesale orders may require a minimum purchase quantity or value, depending on the product category. Specific details will be provided after your inquiry is reviewed.
Pricing & Discounts
Approved partners receive exclusive wholesale pricing, volume discounts, and access to selected product collections not always available to retail customers.
Order Processing & Delivery
Wholesale orders are processed with priority handling. Delivery times may vary depending on order size, product availability, and shipping location within the United Kingdom.
Payment Terms
Payment is typically required in advance unless alternative terms are agreed upon in writing. Accepted payment methods will be confirmed during the approval process.
How to Apply
To request wholesale access, please contact our support team with:
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Your business name
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Contact information
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Estimated order volume
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Products of interest
Our team will review your request and respond as soon as possible.
Partnership Commitment
We value long-term partnerships and aim to provide reliable service, consistent product quality, and dedicated support to all approved wholesale clients.
Contact Us
For wholesale inquiries, please reach out to our customer support team. We look forward to working with you.
Submitting a wholesale request indicates that you agree to the terms outlined in this Wholesale Inquiries policy.
Payment Methods
We offer secure and convenient payment options to ensure a smooth shopping experience for customers across the United Kingdom.
Accepted Payment Methods
We currently accept the following payment methods:
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Major credit and debit cards (Visa, Mastercard, American Express, and others supported at checkout)
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Secure digital payment services available through our payment providers
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Any additional local payment options displayed during checkout
All available methods will be shown before you complete your purchase.
Payment Security
Your payment information is processed through encrypted and industry-standard secure gateways to protect your personal and financial data.
We do not store full card details on our servers.
Currency
All transactions are processed in the appropriate currency for the United Kingdom, and your bank or card provider may apply standard conversion or processing fees if applicable.
Payment Verification
For security purposes, some orders may require additional verification before approval.
If verification is needed, our support team will contact you promptly to avoid delays.
Failed or Declined Payments
If your payment is declined, please:
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Confirm your card details are correct
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Contact your bank or card provider
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Try an alternative payment method available at checkout
We are not responsible for declined transactions caused by your financial institution.
Fraud Prevention
To maintain a safe shopping environment, we reserve the right to cancel or refuse orders that appear suspicious or unauthorised.
Any cancelled order will receive a full refund if payment was already processed.
Contact Us
If you have any questions regarding payment options or transaction security, please contact our customer support team. We are always happy to assist.
By completing a purchase on our website, you agree to this Payment Methods policy.