1. How long does delivery take? Orders are typically delivered within 5–12 business days after dispatch, depending on your location and courier conditions. 2. Do you offer free shipping? Yes, we provide free standard shipping within the United Kingdom, unless otherwise stated at checkout. 3. How can I track my order? Once your order is shipped, you will receive an email with a tracking number to monitor delivery in real time. 4. What payment methods do you accept? We accept major credit and debit cards and other secure payment options available at checkout. 5. Can I return an item if I’m not satisfied? Yes. You may request a return or exchange within 14 days of receiving your order, provided the item is unused and in its original condition. 6. What if my item arrives damaged or incorrect? If you receive a defective or wrong item, please contact us. We will arrange a replacement or refund at no additional cost. 7. Do I need to pay customs fees? No unexpected additional shipping charges will be required upon delivery within the United Kingdom. 8. Can I change or cancel my order? Order changes or cancellations may be possible before the item is shipped. Please contact our support team as soon as possible. 9. Do you offer wholesale or bulk purchasing? Yes, we welcome wholesale inquiries from businesses and retailers. Please contact us for more information. 10. How can I contact customer support? You can reach our support team through the contact details provided on our website, and we will respond as quickly as possible. support@nivaroshop.store(mailto:support@nivaroshop.store) This FAQ is designed to provide quick answers to common questions. If you need further assistance, our customer support team is always happy to help.