Shipping & Returns
Shipping Policy
Thank you for shopping with us. Below you will find important information about our shipping process, delivery times, and costs for orders within the United Kingdom.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
Delivery Time
Estimated delivery time to the United Kingdom is 5–12 business days after dispatch, depending on your location and carrier conditions.
Please note that occasional delays may occur due to customs clearance, high seasonal demand, or courier issues beyond our control.
Shipping Costs
We offer free standard shipping on all orders within the United Kingdom unless otherwise stated at checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email, allowing you to monitor the delivery status in real time.
Customs, Duties, and Taxes
All applicable import duties or taxes (if any) are handled according to United Kingdom regulations. Customers will not be required to pay unexpected additional shipping fees upon delivery.
Incorrect Address
Please ensure that your shipping address is accurate at checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your order has not arrived within 20 business days, please contact our support team so we can investigate and provide a suitable solution.
Contact Us
For any shipping-related questions, please reach out to our customer support team. We are always happy to help.
By placing an order with us, you agree to this Shipping Policy.
Return & Exchange Policy
Thank you for shopping with us. We want you to feel confident with every purchase. Please review our return and exchange guidelines below.
Return Period
You may request a return or exchange within 14 days of receiving your order, in accordance with United Kingdom consumer protection standards.
Eligibility for Returns
To qualify for a return or exchange:
-
The item must be unused, unworn, and in original condition.
-
The product must be in its original packaging.
-
Proof of purchase (order confirmation or receipt) is required.
Items that are damaged due to misuse, normal wear, or improper handling are not eligible for return.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return or exchange once opened or used.
Return Process
To start a return or exchange, please contact our support team within the return period.
If approved, you will receive instructions on how to send the item back.
Return Shipping Costs
-
If the item is defective, damaged, or incorrect, we will cover the return shipping cost.
-
For change-of-mind returns, customers may be responsible for return shipping fees.
-
Refunds
Once the returned item is received and inspected, refunds will be issued to the original payment method within 5–10 business days.
Shipping fees (if any) are non-refundable unless the return is due to our error.
Exchanges
If you received a defective or incorrect product, we will gladly send a replacement at no additional cost.
Late or Missing Refunds
If you have not received your refund after the stated period, please check with your bank or payment provider first. If the issue persists, contact our support team for assistance.
Contact Us
For any return or exchange questions, please reach out to our customer support team. We are here to help.
By placing an order with us, you agree to this Return & Exchange Policy.